Salesforce is the Global #1 CRM Software as a Service (SaaS) Provider. It is the pioneer in the cloud-based software market. Salesforce Sales Cloud is cloud-based software that helps businesses find more prospects, close more deals, and Salesforce Service Cloud wows their customers to provide great customer support.
With Customer 360, one will have an integrated view of customer data across sales, service, marketing, commerce, and IT teams, helping one build positive relationships with customers and employees.
Customer Relationship Management (CRM) is an innovative way to keep track of all your organisation’s connections and communications with clients. The goal is straightforward: Improve business connections to grow your business. Organisations can use CRM frameworks to ensure they remain in touch with their clients, smooth processes, and increase productivity.
According to May 2016, Salesforce has had over 150,000 customers across the world. In the CRM world, Salesforce dominates with a 19.7% market share. Its nearest competitors SAP (12.1%), Oracle (9.1%), and Microsoft (6.2%) are not at their level.
Currently, as we know lots of companies have started migrating to salesforce and are developing their applications on this platform for better productivity. This has grown the demand for Salesforce developers and administrators. Nowadays, Salesforce Architect is one of the highest in-demand skills in a techie’s resume.
Gartner predicted that the extensive adoption of CRM came with the difference that the software-as-a-service deployments were making. It’s forecast that SaaS CRM solutions will hit a deployment rate of 80 to 85% by 2025. The CRM software market in itself is approximate to rise at a rate of about 14% annually in the short-term, through 2017.
A report from MIT suggested that about 91% of companies using Salesforce in their CRM strategies reported a “strong executive voice”. It further reported that around 64% of marketers placed more value on their existing clientele rather than acquiring new ones. Salesforce helps people cater to clients and customers through their buying-selling experience.
Anybody can learn Salesforce. As it is cloud-based technology, one only needs a reliable computer and a stable internet connection to use it. You can access Salesforce from anywhere. With Salesforce, you can have access to relevant customer data whenever you need it.
There are no definite prerequisites for learning Salesforce as a developer or as an administrator. However, some ideal skills or experiences will help you become a Salesforce developer.
Salesforce development is done in Apex, which is similar to Java as a programming language. In designing using Visualforce, basic HTML language is used. So those who are familiar with or who have a basic understanding of programming languages, have an advantage in learning Salesforce development. And it does not mean that those who don’t have a programming background can’t be a Salesforce developers. You just need extra time and effort to learn the basics.
The good thing is that Salesforce makes it easier for people to learn about its technology with the Trailhead. It is Salesforce’s own free online learning platform. Those who want to learn Salesforce as users, administrators, and developers can sign-up and master the tool at their own pace. Trailhead is composed of units, modules, and trails that teach you the basics and the advanced practices for Salesforce. It is a gamified platform wherein you can accumulate badges that can be displayed on individual profiles.
I started my career as a software engineer at Addy digital analytics Pvt ltd. There I worked on .Net Application Development, Selenium testing, and WordPress website development and besides that, I was also learning Salesforce from https://trailhead.salesforce.com/ and https://developer.salesforce.com/
After a few months, I Joined Rick consultancy & Software services India Pvt Ltd as a Salesforce Developer. Currently I am focusing on Salesforce Certifications. After 5 to 6 years, I will try to become a Salesforce Architect.